IT Support Backlog Cleared and GMP Lab Relocated
Healthcare company with a GMP-certified laboratory
A considerable backlog in IT support and network administration impaired operations, affecting IT security and lab networking.
The challenge
The situation
A considerable backlog in IT support and network administration tasks impaired operational efficiency. Central areas were affected: IT security, integration into daily operations and network planning for laboratories.
Our approach
What we delivered
Staff training on IT security, because part of the backlog came from requests that can be resolved at the workplace itself.
Integration of the tasks into daily operations, so that the backlog does not rebuild the moment the project ends.
Network planning for the laboratories as the precondition for relocating a GMP-certified laboratory at all.
The outcome
Results & impact
100% backlog cleared
Complete resolution of the IT support backlog.
1 GMP lab relocated
Successful relocation of a GMP-certified laboratory.
In summary
The IT support backlog is fully cleared, the tasks are integrated into daily operations and a GMP-certified laboratory was successfully relocated.
Related expertise
IT Process Management →
Incident, problem and change management along ITIL and GAMP 5 in GxP operations
IT Audits & ISO 27001 →
How information systems are audited under ISO/IEC 27001 and where the standard meets the GxP obligations.
Business, Data & IT →
Technology strategy, system selection and GAMP 5 validation in a GxP environment
GMP Consulting (Good Manufacturing Practice) →
Gap analysis against the EU GMP Guide and 21 CFR Part 210/211
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Sources
- Entourage project experience (anonymized)
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